Refund Policy

1. General Rule
All service fees are non-refundable, as our warehousing and fulfillment services involve labor, time, and reserved storage space.

2. Exceptions
Refunds or credits may be issued only under the following circumstances:
-If items are damaged due to mishandling by our staff.
-If services were not rendered as agreed in the customer’s service order.

3. Exclusions
Refunds will not be provided for:
-Carrier or courier delays, damages, or losses once goods are handed over to a shipping provider.
-Customer error (e.g., incorrect labeling, inaccurate shipping addresses, or sending prohibited items).
-Normal wear and tear from handling or storage.

4. Claim Process
Customers must notify us in writing of any issue within 14 days of service completion. Claims must include supporting details (photos, descriptions, or carrier reports, if applicable).

5. Resolution
If approved, refunds will be issued to the original payment method or applied as a credit toward future invoices.

6. Governing Law
These Terms and Refund Policy are governed by the laws of of the State of California, United States.

**Note: These are general terms. Detailed conditions may be subject to individual client contracts.